Review fahasa.com: Nationwide Delivery, Shipping Fees & Detailed Return Policies

As one of the largest bookstore service systems in Vietnam, Fahasa.com not only offers a wide variety of books but also provides many convenient services such as nationwide delivery, home shipping, and flexible return policies.

So, does the actual service quality meet users’ expectations? Let’s take a closer look in the detailed review below.

Fahasa.com Book Wrapping Process – Free or Charged?

The book wrapping process at fahasa.com is currently carried out directly at the warehouse before products are delivered to customers. Most products are wrapped in plastic film (shrink wrap) as part of the FAHASA book packaging process, helping protect books from dust, prevent bent or damaged corners, and keep books in good condition during transportation.

Notably, this is a free book wrapping service provided by fahasa.com, meaning customers do not need to pay any additional fees.

FAHASA Delivery Service

fahasa.com provides nationwide delivery services, shipping products directly to customers’ provided addresses.

Estimated delivery time depends on product availability in the warehouse and the customer’s delivery location. For most orders, Fahasa.com requires several working hours to verify information and package the goods.

If all products are in stock, Fahasa.com will quickly hand the package over to its shipping partners.

If the order contains upcoming-release products, Fahasa.com will prioritize shipping the available items first.

Nationwide Delivery Coverage and Shipping Time

Delivery time is one of the factors most customers care about when using FAHASA’s delivery service. Below are the estimated delivery times based on shipping methods:

Standard Shipping

• Inner districts of Ho Chi Minh City and Hanoi: approximately 1–4 working days
• Other provinces and cities: approximately 3–10 working days

Express Shipping

• Estimated delivery time: 1–4 working days

Note: Delivery time may vary depending on warehouse stock availability. For upcoming-release or out-of-stock products, delivery may take longer than expected.

Shipping Fees and Free Shipping Conditions

When using FAHASA delivery services, shipping fees are calculated based on the delivery area and order weight. Specifically:

• Ho Chi Minh City and Hanoi:
  22,000 VND for the first 2kg (+2,000 VND for each additional 1kg)
• Other areas:
  32,000 VND for the first 2kg (+3,000 VND for each additional 1kg)

Note: The exact shipping fee will be clearly displayed at the “Checkout” step before completing your order.

Shipping Promotions

• Get up to 32,000 VND off shipping fees for orders from 500,000 VND or more (not applicable to wholesale orders). This policy takes effect from January 7, 2026.

Overall, FAHASA’s shipping fees are considered reasonable and often come with promotions that help customers save costs when purchasing in larger quantities.

Some Important Notes When Receiving FAHASA Deliveries

Before delivering your order, the courier from the shipping partner will contact you via your phone number approximately 3 to 5 minutes in advance to confirm the delivery.

• If you are unavailable during the first delivery attempt, fahasa.com will try to contact you at least two more times (during two different delivery shifts) to arrange another delivery time. Please keep your phone available so the courier can reach you.
• If, after three delivery attempts, fahasa.com is still unable to contact you, the order will be canceled. If you have already prepaid for the order, your refund will be processed to your account within 5–7 working days, depending on the bank’s processing time. The refunded amount will exclude any shipping costs incurred due to unsuccessful delivery attempts.
• If you refuse to accept the order because the products from fahasa.com are defective, not as described, or delivered later than committed, your order will be returned and canceled on the fahasa.com system. If you have prepaid, you will receive a full refund, including shipping fees, within 5–7 working days depending on the bank’s processing time.
• If the outer appearance of the package shows signs of damage such as tearing, dents, wetness, punctures, or broken seals, you are advised to carefully inspect the products inside before accepting the package. You have the right to refuse delivery and contact the hotline 1900636467 for support with a replacement order or refund.
• If you no longer wish to receive the order, you may inform the shipping partner and/or customer service (via hotline 1900636467). The order will then be returned and canceled on the system. If payment was made in advance, the refund will be processed within 5–7 working days depending on the bank. However, the refund amount may exclude shipping fees incurred due to failed delivery.
• Fahasa.com will immediately notify customers if there is any delay compared to the estimated delivery schedule. Within the limits permitted by law, FAHASA is not responsible for losses, liabilities, damages, or expenses arising from delayed deliveries. If delays occur and customers no longer wish to receive the order, FAHASA supports order cancellation and full refunds, including shipping fees, within 5–7 working days depending on the bank’s processing process.

Products are packaged according to Fahasa.com packaging standards. If customers require special packaging requests, please inform FAHASA in advance when placing the order. Additional charges may apply for special packaging services.

For any changes or cancellations regarding orders, customers are encouraged to notify fahasa.com as early as possible so adjustments can be made. Customers may contact:

• Hotline: 1900636467
• Email: [email protected]

Packaging Quality During Transportation

One positive aspect of FAHASA’s service is its careful book packaging process before delivery. Currently, most products on Fahasa.com are wrapped in plastic film (shrink wrap) directly at the warehouse to protect books from dust, bent corners, or damage during transportation.

Notably, this protective wrapping is part of FAHASA’s free book wrapping policy, meaning customers do not need to pay any additional fees.

FAHASA Return and Exchange Policy

FAHASA’s return and exchange policy is designed to protect customer rights when shopping on fahasa.com. The following cases are eligible for returns or exchanges:

• Technical defects caused by suppliers (missing pages, loose binding, duplicated content, electronic products or electronic toys not functioning properly, etc.)
• Wrong or missing deliveries (missing ordered items, accessories, or gifts)
• Poor product quality or damage caused during shipping
• Product appearance differs from the original description
• Customers ordered by mistake or no longer need the product (*)

(*) For non-defective products, returns are only accepted if the following conditions are met:

Customers may return products purchased on fahasa.com within 30 days from the date of receipt for most products, provided that:

• The product shows no signs of use and still has original labels, tags, or manufacturer seals intact.
• The product includes all accessories, warranty cards, and promotional gifts (if any).
• For electronic products, the device must not have been activated or contain stored data.

Comparing Online Shopping and In-Store Shopping at FAHASA

Each way of purchasing books at FAHASA comes with its own advantages:

• Online shopping offers greater convenience, allowing you to place orders anytime and anywhere, with FAHASA providing nationwide delivery and fast home shipping services. In addition, customers can enjoy many attractive promotions, free plastic book wrapping, and careful packaging.
• In-store shopping, on the other hand, gives customers a more hands-on experience, allowing them to browse and select books directly while also receiving recommendations and support from staff without waiting for delivery.

Depending on your needs, you can choose the most suitable shopping method. Overall, FAHASA continues to provide a convenient, stable, and reliable book-shopping experience.